Legal Disclosures and Licensing
Designated Address for Qualified Written Requests, Notices of Error and Requests for Information
Your Reverse Mortgage Servicing Department has designated the following address where mortgage loan customers must send any Qualified Written Request, Notice of Error or Request for Information:
P.O. Box 681422
Houston, TX 77268-1422
Disclosure – We offer language access services, through Certified Languages International (CLI), for customers who prefer to speak with us in a language other than English. CLI provides over-the-phone interpreters that offer translation services in several languages. A list of the available languages can be found on CLI’s web site: https://certifiedlanguages.com/language-list/.
Federal and State Licenses
Reverse Mortgage Solutions, Inc. 14405 Walters Road, Suite 200, Houston, TX 77014. NMLS ID 107636.
FHA/HUD Main Office No. 24611-00006
Alabama Consumer Credit License #21246
Alaska Mortgage Broker/Lender License #AK107636
Arizona Collection Agency License #0923854
Arkansas Collection Agency License #4612
Arkansas Combination Mortgage Banker/Broker/Servicer License #101172
California – DOB Residential Mortgage Lending Act #4131074
Colorado Mortgage Company Registration #107636
Connecticut Mortgage Servicer License #MS-107636
Delaware Collection Agency License #2011122629
Delaware Lender License #012503
District of Columbia
District of Columbia Mortgage Lender License #MLB107636
District of Columbia State Business License #400316901629
Florida Consumer Collection Agency License #CCA9902817
Florida Mortgage Lender Servicer License #MLD629
Georgia Mortgage Lender License #32179
Hawaii Exempt Out-of-State Collection Agency #COLAX-712
Hawaii Mortgage Servicer License #MS048
Idaho Mortgage Broker/Lender License #MBL-7963
Illinois Collection Agency License #017.021742
Illinois Residential Mortgage Licensee #MB.6760766
Indiana Collection Agency License #107636
Indiana-DFI Mortgage Lending License #19368
Iowa Debt Collector Notification Registration #107636
Iowa Mortgage Banker License #2010-0011 NMLS ID: #107636
Kansas Mortgage Company License #MC.0025042
Kentucky Mortgage Company License #MC71766
Louisiana Residential Collection Agency Registration #40641970I
Louisiana Residential Mortgage Lending License #107636
Maine Debt Collector License #DCL11752
Maine Supervised Lender License #SLM11493
Maryland Collection Agency License #04-7075
Maryland Mortgage Lender License #19060
Massachusetts Debt Collector License #DC107636
Michigan 1st Mortgage Broker/Lender/Servicer Registrant #FR0022538
Minnesota Collection Agency License #40285874
Minnesota Residential Mortgage Originator License #MN-MO-107636
Mississippi Mortgage Lender License #107636
Missouri Mortgage Broker License #19-2061-S
Missouri Company License #21-2061-S
Montana Mortgage Servicer License #107636
Nebraska Collection Agency License #1542
Nebraska Mortgage Banker License #2070
Nevada Mortgage Servicer License #4323
Foreign Collection Agency Certificate of Registration #FCA-10719
New Hampshire Mortgage Banker License #16889-MB
Licensed Suite 200, New Jersey Collection Agency Bond Registration #15713
Licensed Suite 500, New Jersey Collection Agency Bond Registration #15714
New Jersey Mortgage Servicer License #107636
New Mexico Collection Agency License #CA-02658
New Mexico Mortgage Loan Company License #107636
New York Debt Collection Agency License #2093831-DCA
New York Debt Collection Agency License #CAG12-10021520
New York Mortgage Loan Servicer Registration #107636
Licensed Suite 300, New York Mortgage Loan Servicer Branch Registration #S000077
Licensed Suite 400, New York Mortgage Loan Servicer Branch Registration #S000077
Licensed Suite 500, New York Mortgage Loan Servicer Branch Registration #S000077
Reverse Mortgage Solutions, Inc. (RMS) is a registered servicer with the Superintendent of the New York State Department of Financial Services. If you would like to file a complaint and obtain further information about the servicer, you may contact the New York State Department of Financial Services Consumer Assistance Unit at 1-800-342-3736 or by visiting the Department’s website at www.dfs.ny.gov.
We use third-party providers to perform certain services. We remain responsible for all actions taken by such third-party providers with respect to such services.
A list of government approved not-for-profit housing counselors in the geographic area is listed on the Department of Financial Services website: www.dfs.ny.gov or the Division of Home and Community Renewal’s website: www.hcr.ny.gov .
Attention New York City Customers: We do not offer services that translate our customer facing written communications into languages other than English. A translation and description of commonly-used debt collection terms is available in multiple languages on the New York City Department of Consumer Affairs’ website: www.nyc.gov/dca.
North Dakota Collection Agency License #CA103510
North Dakota Money Broker License #MB103509
Ohio Residential Mortgage Lending Act Certificate of Registration #RM.850001.000
Oklahoma Mortgage Lender License #ML012563
Oregon Collection Agency Registration #49860
Oregon Mortgage Lending License #ML-4950
Oregon Mortgage Servicer License #MS117
Pennsylvania Mortgage Lender License #40634
Pennsylvania Mortgage Servicer License #66984
Rhode Island Third Party Loan Servicer License #20163207LS
South Carolina-BFI Mortgage Lender/Servicer License #MLS – 107636
South Dakota Mortgage Lender License #ML.04992
Tennessee Mortgage License #109352
Texas Debt Collection Agency Bond Registration #20120012
Texas-SML Mortgage Banker Registration #107636
Texas Residential Mortgage Loan Servicer Registration #107636
CONSUMERS WISHING TO FILE A COMPLAINT AGAINST A MORTGAGE BANKER OR A LICENSED MORTGAGE BANKER RESIDENTIAL MORTGAGE LOAN ORIGINATOR SHOULD COMPLETE AND SEND A COMPLAINT FORM TO THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TEXAS 78705. COMPLAINT FORMS AND INSTRUCTIONS MAY BE OBTAINED FROM THE DEPARTMENT’S WEBSITE AT WWW.SML.TEXAS.GOV. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550.
THE DEPARTMENT MAINTAINS A RECOVERY FUND TO MAKE PAYMENTS OF CERTAIN ACTUAL OUT OF POCKET DAMAGES SUSTAINED BY BORROWERS CAUSED BY ACTS OF LICENSED MORTGAGE BANKER RESIDENTIAL MORTGAGE LOAN ORIGINATORS. A WRITTEN APPLICATION FOR REIMBURSEMENT FROM THE RECOVERY FUND MUST BE FILED WITH AND INVESTIGATED BY THE DEPARTMENT PRIOR TO THE PAYMENT OF A CLAIM. FOR MORE INFORMATION ABOUT THE RECOVERY FUND, PLEASE CONSULT THE DEPARTMENT’S WEBSITE AT WWW.SML.TEXAS.GOV.
Texas-Residential Mortgage Loan Servicer Registration: “COMPLAINTS REGARDING THE SERVICING OF YOUR MORTGAGE SHOULD BE SENT TO THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TX 78705. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 877-276-5550.
A complaint form and instructions may be downloaded and printed from the Department’s website located at www.sml.texas.gov or obtained from the department upon request by mail at the address above, by telephone at its toll-free consumer hotline listed above, or by email at firstname.lastname@example.org.
Utah Collection Agency Certificate of Registration #7165951-0131
Utah Consumer Credit Code Notification
Utah-DFI Residential First Mortgage Notification #107636
Vermont Lender License #6448
Vermont Loan Servicer License #107636-1
Virginia Lender License #MC-5708
Washington Collection Agency License #602-872-258-0001
Washington Consumer Loan Company License #CL-107636
Licensed Suite 200, West Virginia Collection Agency Registration #2259-0400
Licensed Suite 500, West Virginia Collection Agency Registration #2334-0224
West Virginia Mortgage Lender License #ML-30335
Wisconsin Mortgage Banker License #107636BA
Wyoming Collection Agency License #CAB-1529
Wyoming Mortgage Lender/Broker License #3524
Puerto Rico Mortgage Lender/Servicer License #IH-169
U.S. Virgin Islands
Virgin Islands Mortgage Lender License #VI-MLC-107636
Reverse Mortgage Solutions, Inc.
The content on this page is not from and was not approved by HUD or FHA.
Reverse Mortgage Solutions, Inc.
© 2015 Reverse Mortgage Solutions, Inc. All rights reserved.
NMLS ID 107636: www.nmlsconsumeraccess.org.
14405 Walters Road, Suite 200, Houston, TX 77014. 888.918.1110.
Member of the National Reverse Mortgage Lenders Association.